E-Safe is committed to guaranteeing every client receives a timely response within one hour. This pledge is backed by our assurance that you‘ll hear from one of our experienced technicians in less than an hour, or the services will be provided for free.
We understand how important your computer network is to you, and that’s why we offer our remote computer support services. Thanks to this service, we can securely access your computer network via the Internet so you don't have to wait for a technician to show up. If we can't fix it remotely, we'll dispatch a technician to resolve your problem.
Computer network systems can be complex, and part of our commitment involves first-class client communications. Our technicians welcome all questions. If you have a query, your answer will be delivered with both clarity and patience. Our technicians translate complex computer concepts into layman’s terms that anyone can easily understand.
As your trusted advisor to perform network services, IT consulting, or to complete a project, we won't surprise you with unexpected charges as some incompetent or unethical technicians will. We make no excuses. We deliver quality solutions, on schedule and within budget.
You should expect that no damage will be done to your computer network or data. Before we start working on your computer or network, we evaluate your problem and alert you of any potential risks involved in fulfilling the job. If there are any risks, we’ll explain them in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
We adapt to your needs. Whether you need supplemental support for your IT staff or the confidence that comes with a turn-key solution, we’re always ready to help. And if you’re unsure about the level of support that you need, we'll help you decide.